Issue reported: SCCM CB Deploy Office 365 update keep failing with error 0x87D0024A(-2016411062)

Below is screen shot fore reference : 2.JPG

Note: OS windows update works fine, get this error only when trying to deploy office 365 (click to run) (2016)(32bit) (deferred channel) update. Client is a Windows 10 1607, Office 365 version installed is Version 1605 (Build 6965.2105). Office installed in multiple languages.

Solution:

Step 1: Validate UpdatesHandler.log

AlternateHandler is downloading or installing another update, and cannot start another downloading UpdatesHandler 24/01/2017 15:36:58 6604 (0x19CC)
BeginDownload alternate update content failed. Error = 0x87d0024a UpdatesHandler 24/01/2017 15:36:58 6604 (0x19CC)
CBundledUpdate — Failed to download update (6036e1c3-3037-41cb-9268-2416343b5546). Error = 0x87d0024a UpdatesHandler 24/01/2017 15:36:58 6604 (0x19CC)
Ignoring update state (DOWNLOAD_READY) change in job state (2) UpdatesHandler 24/01/2017 15:36:58 7624 (0x1DC8)
CDeploymentJob — Failed to download update (8ff3476c-6e4a-47cf-9cf9-6053d5033c91). Error = 0x87d0024a UpdatesHandler 24/01/2017 15:36:58 6604 (0x19CC)

Step 2: Based on above error found ApiClient.dll DLL is missing on the clients:

C:\Program Files\Common Files\Microsoft Shared\ClickToRun\ApiClient.dll

Copied it manually from a machine where I did the online update to 1605-10. Problem got resolved.

Note: Similar error has reported with different Error = 0x8007007e by performing above steps it resolve issue. Click here

Happy Learning!!!

Thanks & Regards,
Haresh Hirani
Email: hiraniconfigmgr@outlook.com
Follow me: https://www.linkedin.com/in/hiraniconfigmgr

 

 

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